Job Description

Train Dispatcher

As a "Cog Railway" Train Dispatcher, you will be responsible for directing, coordinating, and monitoring all railroad traffic to ensure the safe, efficient, and timely operation of The Broadmoor Manitou & Pikes Peak Cog Railway. Serving as the central point of communication for rail operations, you will oversee train movements, maintain accurate operational records, and coordinate closely with engineers, conductors, and operational departments. This role requires exceptional attention to detail, sound judgment, and the ability to communicate clearly under pressure while prioritizing the safety of guests, employees, and railway operations at all times.

Essential duties and responsibilities include:

• Direct, coordinate, and monitor all train movements to ensure safe and efficient railway operations.
• Maintain continuous communication with train engineers and conductors regarding train location, track conditions, schedules, and operational instructions.
• Ensure strict adherence to operating schedules while maintaining flexibility to address delays, weather conditions, operational challenges, or emergencies.
• Monitor rail traffic through dispatching systems, radio communications, and computerized tracking tools to maintain situational awareness of all train activity.
• Maintain accurate computerized records, logs, and reports documenting train movements, operational events, delays, incidents, and communications.
• Coordinate train meets, departures, arrivals, and track usage to maximize operational efficiency and safety.
• Respond promptly and appropriately to emergencies, service disruptions, equipment failures, and changing operational conditions.
• Enforce compliance with all railroad operating rules, safety regulations, and company policies.
• Communicate operational updates and service information to internal departments to ensure seamless guest service and operational coordination.
• Develop and maintain effective working relationships with departments including Retail, Parking, Ticket Office, Highway Operations, Aramark, Maintenance, and Guest Services.
• Assist in coordinating passenger flow and operational logistics during peak periods, special events, and high-volume visitation days.
• Monitor weather conditions and environmental factors that may impact rail operations and implement appropriate operational adjustments.
• Support incident investigations and prepare reports regarding operational irregularities, delays, safety concerns, or service interruptions.
• Maintain a professional, calm, and decisive demeanor while making time-sensitive operational decisions in a dynamic transportation environment.
• Uphold The Broadmoor's commitment to safety, operational excellence, and exceptional guest experiences by ensuring reliable and efficient railway operations.
• Ensure complete compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
• Maintain a willingness to learn about The Broadmoor's history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
• Execute additional duties and responsibilities as required.

Performs other duties as assigned. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for:

• Minimum of a high school diploma or General Education Degree (GED) equivalent.
• Previous experience in similar role is highly preferred; however, an equivalent combination of relevant education and professional background will be considered.
• A valid driver's license is required, as this role may involve transporting equipment across the Resort. Please note that all employees operating Broadmoor vehicles must be at least 18 years of age.
• Ability to utilize Microsoft Office tools for documentation and email communication.
• A highly motivated team player who connects easily with colleagues and drives results through positive energy and seamless collaboration.
• Excellent communication skills, negotiation, conflict resolution and ability to work in fast-paced environment.
• Ability to lift, pull, or push up to 50 lbs. with assistance and proper safety practices.
• Flexible schedule, including weekends and holidays, as required by the calendar of events.

*Reasonable accommodation will be provided for individuals with disabilities.

*Not sure you meet every qualification? We still encourage you to apply. At The Broadmoor, we value exceptional candidates who bring a genuine willingness to learn, grow, and help us deliver Five-Star service.

Why Choose The Broadmoor?

Join the team at the world's longest-running Five-Star, Five-Diamond Resort. At The Broadmoor, we invest in your future with comprehensive benefits, professional growth, and mentorship from top industry experts.

• Benefits: We empower our team with a rewards package including comprehensive health and dental insurance, a 401(k)-retirement plan, and exclusive local discounts. Please click here for a comprehensive list of benefits.
• Career Development: Your growth is our priority. Whether you are seeking a seasonal position or a long-term career, we provide the hands-on development and training you need to succeed.

Application Notes

• Your application will not be penalized for redacting or removing any age-identifying information (such as your age, date of birth, or dates of school attendance/graduation).
• This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early, as this position may close sooner if filled. If necessary, this posting will remain open until it is filled.

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