Job Description

Overview

Univida Optical Services LLC is seeking a customer-focused and detail-oriented Optician to provide exceptional optical care and service for our patients. The Optician is responsible for assisting patients with eyewear selection, interpreting prescriptions, performing optical measurements, dispensing eyewear, and ensuring an outstanding patient experience. This role works collaboratively with Optometrists, Ophthalmologists, and healthcare staff to support patients’ vision needs while maintaining the highest standards of quality, professionalism, and service excellence.

Responsibilities

• Welcome patients and provide a professional, compassionate, and service-oriented experience.
• Assist patients in selecting eyeglass frames, lenses, and optical products that meet their vision, lifestyle, and budget needs.
• Educate patients on lens options, coatings, contact lenses, and specialty eyewear products.
• Address patient questions, concerns, and adjustments to ensure satisfaction and comfort.
• Interpret and fill optical prescriptions issued by licensed providers.
• Obtain precise measurements including pupillary distance (PD), segment heights, and fitting measurements.
• Verify prescription accuracy and ensure all eyewear meets quality standards before dispensing.
• Fit, adjust, repair, and troubleshoot eyeglasses and optical products.
• Instruct patients on the proper use and care of eyewear and contact lenses.
• Process optical orders, payments, returns, and exchanges.
• Explain vision insurance benefits, coverage, and patient financial responsibilities.
• Coordinate with optical laboratories and vendors to ensure timely and accurate order fulfillment.
• Assist in achieving departmental sales and patient satisfaction goals through consultative and ethical sales practices.
• Maintain appropriate inventory levels of frames, lenses, contact lenses, and accessories.
• Assist with product displays, merchandising, and inventory organization.
• Receive, inspect, and document incoming optical products and supplies.
• Maintain accurate patient and order documentation within electronic systems.
• Adhere to HIPAA regulations and all patient confidentiality requirements.
• Follow Univida Optical Services policies, procedures, and quality standards.
• Maintain a clean, safe, and organized work environment.

Desirable knowledge, abilities and skills

• Knowledge of ophthalmic terminology, lens materials, frame styles, and optical dispensing procedures.
• Ability to interpret prescriptions accurately and perform optical calculations and measurements.
• Strong customer service and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Knowledge of vision insurance plans and billing procedures preferred.
• Proficiency in computer systems, optical software, and electronic medical records (EMR).
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced environment while maintaining accuracy and professionalism.

Minimum training and experience

• High School Diploma or GED required.
• Minimum of one (1) year of optical experience preferred.
• Experience in optometry, ophthalmology, healthcare, or retail optical setting preferred.
• ABO (American Board of Opticianry) Certification preferred.
• State Optician License, where required by law.
• Ability to stand and walk for extended periods.
• Frequent use of hands and fingers to perform optical measurements and frame adjustments.
• Ability to lift and move up to 25 pounds.
• Ability to perform close visual work and operate optical equipment.

Job Tags

Similar Jobs