Job Summary: Responsible for providing exceptional Guest Service while administering professional facials, waxing services and an array of body treatments; Must have thorough knowledge of the skin and have excellent facial massage and skin extraction techniques as well as possess excellent cleanliness and sanitation practices. Responsibilities: Provide consistent and professional facial and body treatments in accordance with Tenaya Stone Spa protocols and accepted certification practices Ability to effectively perform all spa treatments and services as defined by the position being performed Properly care for equipment and use proper amounts of products to be cost effective Must uphold the standards of sanitation and sterilization as directed by law and Tenaya Stone Spa’s policies and procedure Perform prep work and properly clean and restock room as required Actively promote spa, treatments, services, merchandise, and programs while meeting goals Handle Guests questions and concerns professionally and courteously Provide courteous, accurate, and prompt responses to Guests’ requests to ensure Guest satisfaction Attend mandatory training to maintain knowledge of current spa policies, procedures, and trends Must be able to perform all esthetic treatments offered by Resort spa Additional leadership opportunities may be available that would require completion of an additional practical assessment Basic Qualifications: You must be at least 18 years of age to be considered for this role Must currently hold and maintain state Esthetician license (with State of California) Previous experience in a spa or hotel environment Ability to handle difficult/sensitive situations independently, while confidently utilizing service recovery methods Possess complete knowledge of all services and products while educating Guests Strong verbal communication skills Must have enthusiasm and possess excellent guest service skills Receptive to special requests and proactive in anticipating Guests needs Knowledgeable about The Disneyland ® Resort and surrounding area Preferred Qualifications: Previous leadership experience in a spa environment Basic computer knowledge Additional Information:
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